Privacy Policy For ERM CRM Software

Protects your privacy

Privacy Policy For ERM CRM Software

 

Introduction

At ERM Information Tecnhnologies, we prioritize your privacy and the security of your data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our CRM platform and its associated services, including integrations with third-party tools like LinkedIn, Google, Mailchimp, Social Media Apps, and others. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect and process the following types of information:

a. Personal Information

  • Name, email address, phone number, job title, and other contact details.
  • Login credentials and account information.

 b. Usage Data

  • Information about how you use our CRM platform, including pages visited, features used, time spent, actions taken, and performance metrics.

 c. Third-Party Data

  • Data synchronized or integrated from external platforms (e.g., LinkedIn, Google, WhatsApp, etc.) based on your explicit authorization.

 d. Communication Data

  • Messages, emails, and attachments managed within our CRM software.

 e. Device Information

  • Information about the device you use to access our CRM software, such as IP address, browser type, and operating system.

 

 2. How We Use Your Information

We use the collected data for:

  • Providing Services: To deliver core CRM functionalities such as contact management, email marketing, and reporting.
  • Enhancing User Experience: To analyze usage trends and improve our software features.
  • Third-Party Integrations: To enable seamless integration with platforms like Google, WhatsApp, and LinkedIn, based on your configuration.
  • Security: To detect and prevent fraud, unauthorized access, or other malicious activities.
  • Compliance: To meet legal, regulatory, and contractual obligations.
  • Customer Support: To respond to your inquiries and provide technical assistance.
  • Marketing and Sales: To send relevant marketing communications and promotional offers, and to personalize your experience with our CRM software.

 

3. Third-Party Integrations

Our CRM software integrates with third-party platforms for enhanced functionality. When you connect these services:

  • We only access data necessary to provide the integration.
  • Each third-party service has its own privacy policies, and we recommend reviewing them to understand their practices.
  • Data exchange with third parties is secured through industry-standard encryption methods.

 

Examples of integrations include:

  • LinkedIn: For lead generation and communication.
  • Google: For calendar and email synchronization.
  • Mailchimp: For email marketing campaigns.
  • WhatsApp: For customer communications.

 

4. Data Sharing and Transfers

We do not sell or rent your personal data to third parties. However, we may share data with:

  • Service Providers: Trusted vendors who assist in hosting, payment processing, and software maintenance.
  • Legal Authorities: When required by law, regulation, or court order.
  • Third-Party Integrations: As authorized by you during service configuration.

If data is transferred outside of your jurisdiction, we ensure compliance with applicable laws (e.g., GDPR) and use appropriate safeguards such as Standard Contractual Clauses (SCCs).

 

5. Data Security

We implement robust technical and organizational measures to protect your data. These measures include:  

  • Encryption: We use encryption technologies to protect sensitive data.  
  • Access Controls: We limit access to your personal information to authorized personnel.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Incident Response Plans: We have plans in place to respond to security incidents promptly and effectively.

 

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Deletion: Request the erasure of your data where applicable.
  • Restriction of Processing: Request restriction of processing your personal information.
  • Portability: Receive your data in a structured, machine-readable format.
  • Opt-Out: Withdraw consent or object to certain data processing activities.

To exercise these rights, contact us at müşteri.iliskileri@erm.com.tr

 

7. Retention of Data

We retain your data only as long as necessary to provide our services or fulfill legal obligations. Upon request, we securely delete or anonymize data no longer needed.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. Any significant changes will be communicated to you via email or a prominent notice on our platform.

 

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

ERM Bilişim Teknolojileri Danışmanlık İth. İhr. Ltd. Şti.

Email: müşteri.iliskileri@erm.com.tr

Phone: +90 216 481 4390

Address: Küçükçamlıca Mah. Bulgurlu Cad. Melek Sima Sok. No: 1/2  Üsküdar / İstanbul