Essential CRM Solutions

Simplifies your day-to-day business activities.

WITH ERM CRM Platform

Say goodbye to the chaos and hello to smooth daily operations.

Ready-to-Use Essential CRM Solutions

Contact Management

Bring all your customer data together in one place. Communicate effortlessly with clients from a single hub. Build and manage your customer relationships while establishing your corporate memory.

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Activity Management

Organize and record key activities for your customers in one centralized place. Easily track their activity history and build a strong corporate memory.

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Task Management

Manage your tasks, delegated work, and assignments all from one place. Track progress efficiently and let automated reminders keep everything on schedule!

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Corporate Email Management

Send and manage all your corporate emails directly from ERM CRM, fully integrated with its powerful solutions. Enjoy the convenience of ready-to-use email templates and ensure important messages never get lost!

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Plans & Calendar

Organize your marketing, sales, and service plans from a single platform. Track your plans and tasks on a calendar panel. Manage your time and your team's time efficiently. Say goodbye to manual tracking with automated reminders!

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Notification & Complaint Management

Unify customer messages from all channels in ERM CRM. Manage notifications from a single hub and create a classification tree for the streamlined organization. Set up workflows based on complaint types for effective end-to-end issue management. Boost customer satisfaction with ease!

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Appointment Management

Effortlessly manage appointment scheduling, tracking, and personalized services for your clients. Optimize your time, keep your customers happy, and eliminate appointment chaos. Don’t keep your clients waiting—streamline your scheduling process today!

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Shipment Tracking

Track your incoming and outgoing shipments digitally and save time by easily monitoring their status. Manage the flow of shipments between your branches and offices, ensuring nothing gets lost along the way. Keep your deliveries on track and secure!

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Meeting Management

Manage meeting invitations and room reservations all in one platform. Record and share meeting notes, track assignments, and monitor tasks seamlessly. Ensure your meetings are efficient and time well spent!

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Shared Document Management

Store your valuable and frequently used documents in ERM CRM. Streamline sharing with customizable permissions. Save time spent on finding and sending documents. Keep your documents secure!

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Collection Management

Seamlessly manage your receivables collection process in integration with your accounting software on a single platform. Monitor the process in real-time through dashboard screens and leverage the power of reporting. Ensure timely collections!

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Asset Assignment & Tracking

Efficiently record all your fixed assets in ERM CRM and allocate them to responsible individuals. Oversee the complete processes of purchasing, allocation, maintenance, expenses, repairs, and sales, all with streamlined approval workflows. Safeguard your valuable resources from loss!

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Project Management

Define your project goals, scope, budget, and objectives with precision. Delegate tasks, monitor progress, and streamline communication within your team to ensure project success. Improve delivery timelines and optimize your budget effectively!

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Internal Helpdesk

Capture and monitor all issues encountered by your employees, particularly technological challenges, and resolve them promptly. Discover opportunities for improvement to increase employee satisfaction, elevate productivity, and enhance your business operations!

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Procurement Request Management

Streamline and enhance your purchasing processes with ERM CRM. Effortlessly manage gathering, evaluating, approving, and invoicing supplier quotes, saving both time and money!

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Company Vehicle Management

Register your company vehicles in ERM CRM. Effortlessly manage all technical and legal processes, including maintenance, servicing, insurance, and taxes. Take charge, minimize risks, and keep your vehicles well-maintained!

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Employee Expense Management

Streamline and digitize your personnel expense approval processes. Monitor expenses and prevent budget overruns. Keep employee costs under control, simplify accounting records, and accelerate the payment process while reducing bureaucracy!

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Employee Leave Management

Manage your employees' leave requests, approvals, entitlements, and durations all in one platform. Digitize and expedite the approval process to safeguard entitlements, prevent disputes, and manage legal risks. Keep everything documented and on record!

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Smart Receptionist

Integrate your virtual switchboard with ERM CRM for seamless communication. Automatically generate a record for every phone call, and set up automated workflows and SMS scenarios based on customer service requests. Stay connected with your customers and never miss an opportunity!

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You have so many reasons
to work with us.

Why ERM CRM?

With over 20 years of experience, we’ve crafted a CRM platform with unparalleled benefits.

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Our CRM References

Over 300 of our customers have started doing business perfectly with ERM CRM.

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Our CRM Projects

With 500+ projects, our customers have outpaced the competition and grown their businesses.

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Temel CRM

Temel CRM

“Temel CRM” sınıflandırması diğer CRM programlarında çok rastlanmayan bir uygulamadır. Sektöründen ve büyüklüğünden bağımsız olarak her işletmenin kurulur kurulmaz icra edeceği ortak faaliyetleri vardır. Örneğin, her işletmenin müşterisi vardır ve müşterileriyle iletişim etkinliklerinde bulunur. İşletme sahibinin kendi ve çalışanlarının iş ve görevleri vardır, bunlar takip edilmek ister. İşte en temel düzeyde tüm şirketler için ortak olan faaliyetler esas alınarak geliştirilmiş çözümlere biz “Temel CRM” diyoruz.

ERM CRM’in en önemli farklılığı müşterilerine ihtiyaçlarına uygun çözümleri seçebilme ve oluşturma esnekliği sağlamasıdır. “İhtiyacın kadar kullan ve ihtiyacın kadar öde” temel iş prensibimizdir. ERM CRM olarak biz modül değil çözüm satıyoruz. Her işletmenin satış, servis veya pazarlama çözümlerine ihtiyacı bulunmaz.

Temel CRM çözümlerimizin işletmenize sağladığı katkıları şu şekilde özetleyebiliriz:

Müşteri verilerini düzenler ve merkezileştirir.
İş verimliliğinizi artırır.
Müşteri iletişiminizi geliştirir.
İş görevlerinizi düzenler ve etkili takip etmenizi sağlar
Zaman yönetiminizi iyileştirir.
Dokümantasyonu kolaylaştırır.
Toplantı verimliliğinizi artırır.
Proje izleme ve yönetme kolaylığı sağlar.
Müşteri memnuniyetini ve sadakatini artırır.
Tahsilat sürecinizi etkinleştirir.
Personel izin ve masraf yönetimini düzenler.
Ürün sevk sürecinin yönetimini geliştirir.
Çalışanlarınıza iş uygulamaları için güçlü yardım masası çözümü sunar.
Varlık ve zimmet takibini kolaylaştırır.

Temel CRM çözümlerimizi özel ve farklı yapan temel özellikler şunlardır:

Çok fazla çözüm seçeneğinin olması
ERM CRM’in kapsamlı çözümleriyle tek bir platform üzerinde bütünleşik çalışması
Günlük uygulamalarınıza ve yaygın kullanılan ERP yazılımlarına kolaylıkla entegre olması
Firmanızın özel ihtiyaçlarına göre hızlıca uyarlanabilmesi ve size özel süreçlerin tasarlanabilmesi
Dashboard, raporlama ve veri izleme altyapısının gelişmiş olması
Kullanımının kolay olması
20+ yıldır her sektörden her büyüklükte firmada çalışıyor olması ve sürekli geri bildirimlerle fonksiyonel derinliğinin artırılması

Evet, çözümlerimiz kullanıma hazırdır. Yapacağımız sadece şirket ihtiyaçlarınıza göre temel CRM çözümlerimizi kısa süre içinde size uyarlayıp özelleştirmektir.