All ERM CRM Solutions

All-in-one integrated CRM platform.

COMPREHENSIVE CRM PLATFORM

Individually strong, together unbeatable. Experience the power of synergy.

Ready-to-use CRM solutions for professional business management, all on one platform.

01 Essential CRM

Streamline your daily tasks with ERM CRM's intuitive solutions. Elevate your business to the standards of industry leaders.

02 Marketing CRM

Elevate your brand presence with ERM CRM. Expand your reach, attract more customers, and accelerate your business growth.

03 Sales CRM

Grow your business and sales with ERM CRM. Align and empower your field teams, allowing you to focus more on selling.

04 Service CRM

Deliver unique experiences that exceed your customers' expectations with ERM CRM's exceptional solutions. Strengthen your customer relationships.

05 Integrations

Continue to stay connected to your existing applications with ERM CRM. Manage your customers, teams, and data all from a single platform.

06 Popular Features

Leverage the amazing features of ERM CRM to deliver outstanding results. Streamline your processes and simplify your life.

Ready-to-Use Essential CRM Solutions

Contact Management

Bring all your customer data together in one place. Communicate effortlessly with clients from a single hub. Build and manage your customer relationships while establishing your corporate memory.

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Activity Management

Organize and record key activities for your customers in one centralized place. Easily track their activity history and build a strong corporate memory.

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Task Management

Manage your tasks, delegated work, and assignments all from one place. Track progress efficiently and let automated reminders keep everything on schedule!

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Corporate Email Management

Send and manage all your corporate emails directly from ERM CRM, fully integrated with its powerful solutions. Enjoy the convenience of ready-to-use email templates and ensure important messages never get lost!

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Plans & Calendar

Organize your marketing, sales, and service plans from a single platform. Track your plans and tasks on a calendar panel. Manage your time and your team's time efficiently. Say goodbye to manual tracking with automated reminders!

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Notification & Complaint Management

Unify customer messages from all channels in ERM CRM. Manage notifications from a single hub and create a classification tree for the streamlined organization. Set up workflows based on complaint types for effective end-to-end issue management. Boost customer satisfaction with ease!

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Appointment Management

Effortlessly manage appointment scheduling, tracking, and personalized services for your clients. Optimize your time, keep your customers happy, and eliminate appointment chaos. Don’t keep your clients waiting—streamline your scheduling process today!

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Shipment Tracking

Track your incoming and outgoing shipments digitally and save time by easily monitoring their status. Manage the flow of shipments between your branches and offices, ensuring nothing gets lost along the way. Keep your deliveries on track and secure!

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Meeting Management

Manage meeting invitations and room reservations all in one platform. Record and share meeting notes, track assignments, and monitor tasks seamlessly. Ensure your meetings are efficient and time well spent!

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Shared Document Management

Store your valuable and frequently used documents in ERM CRM. Streamline sharing with customizable permissions. Save time spent on finding and sending documents. Keep your documents secure!

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Collection Management

Seamlessly manage your receivables collection process in integration with your accounting software on a single platform. Monitor the process in real-time through dashboard screens and leverage the power of reporting. Ensure timely collections!

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Asset Assignment & Tracking

Efficiently record all your fixed assets in ERM CRM and allocate them to responsible individuals. Oversee the complete processes of purchasing, allocation, maintenance, expenses, repairs, and sales, all with streamlined approval workflows. Safeguard your valuable resources from loss!

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Project Management

Define your project goals, scope, budget, and objectives with precision. Delegate tasks, monitor progress, and streamline communication within your team to ensure project success. Improve delivery timelines and optimize your budget effectively!

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Internal Helpdesk

Capture and monitor all issues encountered by your employees, particularly technological challenges, and resolve them promptly. Discover opportunities for improvement to increase employee satisfaction, elevate productivity, and enhance your business operations!

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Procurement Request Management

Streamline and enhance your purchasing processes with ERM CRM. Effortlessly manage gathering, evaluating, approving, and invoicing supplier quotes, saving both time and money!

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Company Vehicle Management

Register your company vehicles in ERM CRM. Effortlessly manage all technical and legal processes, including maintenance, servicing, insurance, and taxes. Take charge, minimize risks, and keep your vehicles well-maintained!

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Employee Expense Management

Streamline and digitize your personnel expense approval processes. Monitor expenses and prevent budget overruns. Keep employee costs under control, simplify accounting records, and accelerate the payment process while reducing bureaucracy!

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Employee Leave Management

Manage your employees' leave requests, approvals, entitlements, and durations all in one platform. Digitize and expedite the approval process to safeguard entitlements, prevent disputes, and manage legal risks. Keep everything documented and on record!

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Smart Receptionist

Integrate your virtual switchboard with ERM CRM for seamless communication. Automatically generate a record for every phone call, and set up automated workflows and SMS scenarios based on customer service requests. Stay connected with your customers and never miss an opportunity!

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Ready-to-Use CRM Solutions for Marketing

Marketing Campaign Management

Gain deeper insights into your current and target customer base with ERM CRM’s customer segmentation solution. Tailor your marketing activities to meet the specific needs of each segment. Achieve tangible results through targeted marketing. Optimize your marketing budget for efficiency and effectiveness.

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Field Marketing Management

Integrate your field marketing activities with Google or Outlook calendars. Assign tasks and activities to your field marketing efforts. Analyze your field marketing initiatives to enhance performance. Strengthen your connections with customers.

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Lead Management

Create customizable and centralized records for your leads. Nurture your relationships with leads to foster engagement. Classify your leads and convert them into sales opportunities. Monitor the progress of your leads effectively. Focus on high-quality opportunities.

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Product Catalog Management

Leverage ERM CRM's product hierarchy and integration infrastructure. Manage new product additions and updates from a single platform. Keep your product prices up-to-date. Enhance the quality of your product catalog.

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Product Sample Management

Collect, track, and manage sample requests efficiently. Organize customer-specific sample shipments swiftly. Conduct satisfaction surveys after sample deliveries. Create allure for your products and generate sales opportunities.

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Digital Marketing Management

Seamlessly connect your lead generation from digital platforms and social media channels to ERM CRM’s robust infrastructure using forms, enabling you to manage all customer interactions through a single, integrated platform. Grow your customer base effectively.

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Design Approval Management

Through ERM CRM, manage the design and approval processes for product packaging, advertising, and company promotional materials. Oversee all digital and print design approvals in one centralized location, complete with historical data and expert feedback, for a comprehensive 360° management experience. Streamline your design process and keep costs in check.

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Event Management

Plan your events and manage an approval process. Participate in your activities. Monitor and evaluate your events. Gain insights for future events.

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Ready-to-Use CRM Solutions for Sales Success

Sales Opportunity Management

Seamlessly manage your entire sales pipeline. Analyze the conversion rate of your sales opportunities and foster collaboration among your sales teams. Focus on your sales and customers, not operations. Don't let any sales opportunity slip through the cracks.

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Quote Preparation Software

Create visually stunning proposals in minutes. With our pre-built templates and powerful tools, enhance your proposals and impress your clients. Manage your entire proposal process in one place and never miss an opportunity.

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Sales Contract Management

Create error-free contracts quickly using pre-built templates. Shorten contract approval times. Digitize and secure signed contracts. Manage your business risks. Protect your rights.

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Dealer Relationship Management

Standardize the way you do business with your dealers. Empower your dealers with ERM CRM solutions. Facilitate collaboration and nurture relationships with your dealers. Grow together with your business partners

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Sales KPI Management

Centralize your sales management and gain real-time insights into your team's performance. Set and track KPIs, optimize sales processes, and empower your team to achieve their goals.

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Sales Order Management

Revolutionize your order management with our powerful ERP system. Enjoy faster order processing, improved accuracy, and complete visibility into your entire supply chain.

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Bid Opportunity Management

Optimize your bidding processes to capture more business opportunities. Access all your data from one platform to make smarter decisions.

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Product Return Management

Simplify your complex product return process with ERM CRM. Easily track and manage the process from customer to warehouse. Build customer trust and reduce stress for your sales team.

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Post-Sales Project Management

Maximize the value of your opportunities. Organize your business with a project management approach, guarantee success.

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Post-Sales Service Management

Seamlessly manage your sales, order, and service processes from end-to-end. Align your sales and service teams, increase customer satisfaction.

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Post-Sales Procurement Management

Seamlessly manage your purchase approval processes, a natural extension of your sales opportunities or orders, through ERM CRM. Ensure timely product or service deliveries and avoid lost sales.

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Contract Manufacturing Tracking For-Sales

Seamlessly manage your purchase order tracking for outsourced production from a single application. Facilitate collaboration with your suppliers, optimize delivery processes, and enhance customer satisfaction.

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Retail Store Audit

Define custom audit criteria for your stores, automatically score results, and compare store performance. Encourage top performance while proactively identifying and addressing potential issues.

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Ready-to-use CRM Solutions for Service Management

Technical Service Software

Streamline your technical service operations. Digitize your service processes. Optimize service appointments. Analyze service costs and boost profitability. Conduct post-service surveys.

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Authorized Service Management

Improve efficiency and reduce costs by standardizing how you work with your authorized service providers. Integrate your service network into ERM CRM for better visibility and control.

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Service Contracts Automation

Build a contract-based service management system. Never miss a service sales opportunity. Ensure you never miss service deadlines or billing cycles. Increase your service revenue and sales.

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SLA Management

Increase efficiency and customer satisfaction by customizing your service levels. Prioritize service calls and ensure timely delivery.

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Service Materials Management

Streamline your service operations by integrating critical service material information (spare parts, consumables) into your ERP system. Reduce service costs and enhance post-sales service quality.

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Equipment Tracking Management

Keep a comprehensive record of installed devices and their service history. Analyze costs and quality to optimize your service operations.

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Faulty Equipment Repair Management

Thoroughly document equipment issues. Assess whether repairs should occur at the customer's location or in-house, while implementing precise pricing strategies. Quickly create service quotes and adeptly direct both customers and technical teams.

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Claim Management

Streamline your authorized service providers' payments. Ensure accurate and detailed calculations. Expedite approvals and reconciliation. Simplify invoicing. Eliminate disputes with your authorized service providers.

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Equipment Maintenance Management

Streamline your on-site equipment maintenance management. Define periodic maintenance contracts within your ERP CRM. Automate periodic equipment maintenance tracking. Plan maintenance services and reduce the risk of breakdowns with preventive maintenance.

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Equipment Rental Management

Effortlessly manage the inventory of your rental equipment with your customers, including parts or consumables replacement schedules, maintenance, invoicing, and collection processes. Optimize your costs and prevent service disruptions for your customers, ensuring you avoid revenue losses.

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Service Form Preperation

Create detailed and professional service reports. Manage the entire process from customer signature to internal approval and invoicing.

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Service Invoice Automation

Generate service orders for approved service forms directly from your ERP system. Seamlessly transfer orders to your ERP for invoicing. Automate this complex process and manage it effortlessly.

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Satisfaction Surveys

Deliver pre-built satisfaction surveys to post-service customers and monitor their feedback. Use insights to enhance employee and process performance.

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Help Desk & Support

Resolve customer support calls quickly with our ERM CRM. Meet your service level agreements, avoid revenue and customer loss. Analyze issues to improve your products and services.

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Problem-Solving Library

Institutionalize your experience for sustainability and accessibility. Enhance productivity by empowering employees to find quick and accurate solutions. Support the training and development of new hires. Accelerate problem identification for your customer representatives and improve service quality and customer satisfaction.

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Technical Document Management

Digitize and centralize your product images, technical specifications, user manuals, maintenance plans, warranty documents, and service contracts in a single database. Streamline document access through authorization while preserving valuable documents and saving time.

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Ready-to-use Integration Solutions

SAP Integration

Seamlessly integrate with SAP in both directions quickly and easily using our integration engine. Keep your critical data up-to-date and consistent. Access your business data quickly and easily from one place. Amplify the power of your technological applications.

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IFS Integration

Seamlessly integrate with IFS in both directions quickly and easily using our integration engine. Discover the power of ready-to-use integration. Keep your critical data up-to-date and consistent. Enhance collaboration between your technological applications.

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Netsis Integration

Seamlessly integrate with Netsis in both directions quickly and easily using our integration engine. Start using it right away with ready-to-use integration. Keep your critical data up-to-date and consistent. Combine the strengths of your technological applications.

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Mikro Integration

Seamlessly integrate with Mikro in both directions quickly and easily using our integration engine. Keep your critical data up-to-date and consistent. Discover the power of ready-to-use integration. Enhance the collaboration between your technological applications.

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Logo Integration

Streamline your operations with our seamless Logo integration. Ensure data consistency and accuracy across systems. Benefit from pre-built integrations and create powerful synergies between your applications.

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ETA Integration

Seamlessly integrate with ETA and streamline your business operations. Our pre-built integration engine ensures quick setup and ongoing data synchronization. Save time, reduce errors, and improve overall efficiency.

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Uyumsoft Integration

Seamlessly integrate with Uyumsoft in both directions quickly and easily using our integration engine. Keep your critical data up-to-date and consistent. Take advantage of ready-to-use integration immediately.

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Google Integration

Centralize your messaging with Gmail integration. Never miss an appointment or meeting with Google Calendar integration. Efficiently manage addresses with Google Maps.

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Microsoft Office Integration

Save your corporate communications with Outlook integration. Ensure you never miss an appointment or meeting with Outlook Calendar integration. Facilitate two-way data transfer between Excel and ERM CRM.

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Website Form Integration

Quickly integrate the forms from your website into the CRM platform using ERM CRM's ready-made web services. If you wish, connect a portal you’ve created for your dealers or customers directly to your website.

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WhatsApp Integration

Facilitate communication with your customers through ERM CRM's WhatsApp integration. Increase your sales opportunities. Manage your support operations more efficiently. Keep a record of your customer conversations.

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PBX Integration

Connect your cloud PBX or call center software to ERM CRM's ready-to-use infrastructure, allowing you to greet your calling customers by name. Provide quick solutions for your customers and simplify phone calls.

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SMS Integration

With our SMS integration solution, inform your customers faster and streamline your business processes. Manage the risks of sending SMS messages and enjoy the convenience of easy messaging.

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Exceptional Features to Explore

Mobil CRM Application

With ERM CRM's responsive feature, you can perform everything you do on your desktop PC right from your mobile devices. Additionally, you can access some of our CRM solutions through our online and offline Android and Apple mobile applications. Manage your business and teams from anywhere worldwide, 24/7, suitable from your pocket. Enjoy the freedom and flexibility you deserve. Eliminate barriers and enhance your productivity.

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Web-Based CRM Software

The ERM CRM platform is web-based and requires no installation for users. You can access ERM CRM solutions online from any device, anywhere, anytime. Instantly reach your data, collaborate effortlessly with your team, and manage customer relationships. Enjoy flexibility and mobility, immediate usability, and save time and effort in support operations.

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Cloud-Based CRM Software

Experience the comfort of flexibility and financial freedom with the cloud-based ERM CRM system. Stop wasting money and time on technological infrastructure. Instead, focus your resources and time on growing your business and strengthening customer relationships.

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Form Builder Wizard

Thanks to our interface, you can create professional-looking forms without coding knowledge. Effortlessly customize each ERM CRM solution to fit your unique business dynamics. Enhance the depth and quality of your data collection and build a robust reporting infrastructure that guides your business decisions.

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Dashboard Design Wizard

With the ERM Dashboard Wizard, quickly design visually rich and functional graphs and tables tailored to your company's data needs. Create as many dashboards as you want, customized for specific roles. Monitor your critical metrics in real-time and track trends effectively. Gain a comprehensive view of your priority operations through a centralized panel. Manage your data effortlessly and collaboratively, all from one place.

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Work Flow Design Wizard

Design and customize your workflows to perfection with our no-code workflow designer. Easily integrate with our CRM solutions and enjoy the flexibility of modular, pre-built features. Tailor ERM CRM to your unique business needs and create a customized solution that fits like a glove.

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Monitoring Lists

Effortlessly manage your business data with ERM CRM's pre-built lists. Easily list, query, and export data to Excel for customized analysis. Create tailored monitoring lists to track your processes and operations in real-time. Gain valuable insights to make informed decisions."

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Reporting & Analytics Tools

Create unlimited custom reports tailored to your exact needs using our report designer, in addition to our hundreds of pre-built reports. Gain deep insights into your operations, visualize your data, and make data-driven decisions to drive your business forward.

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Authorization Settings

Define your organization's structure within ERM CRM based on titles, locations, and roles. Grant specific permissions to each user based on their role and responsibilities. Include dealers and service providers in your organizational structure for comprehensive control over your entire business.

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Pre-Designed Templates

Benefit from our pre-designed templates for a wide range of documents, from emails and sales proposals to contracts and service forms. Maintain your company's professional image while saving time.

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Reminders & Notifications

Effectively manage your tasks with ERM CRM's custom email and SMS reminders. Optimize your time management and never miss an important deadline. Let ERM CRM handle the reminders so you can focus on what matters.

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Process Tracking Automation

Eliminate manual tracking with ERM CRM's automated process tracking feature. Automate repetitive tasks and effectively monitor upcoming, incoming, and overdue tasks. Take timely action to reduce errors and risks. Increase customer satisfaction.

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User-Friendly Interfaces

Experience the comfort of ERM CRM's user-friendly, intuitive, visually appealing, and streamlined interface. Simplify your user menus and pages. Save time on screen usage and boost employee productivity and motivation.

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Robust and Secure Technologies

We develop ERM CRM software using the latest Java technologies. We utilize PrimeFaces, a world-renowned Java UI development kit, for interface development. ERM CRM is built on a highly secure and robust technological infrastructure, continuously enhanced through our R&D projects at Biruni Technology Park.

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Pre-Built and Customizable Integrator

ERM CRM's integration engine is highly adaptable, working seamlessly with REST, SOAP services, and databases. This enables rapid, bidirectional integration between applications, allowing you to effortlessly connect with your daily technological tools and experience increased productivity.

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Multilingual Capabilities

Break down language barriers with ERM CRM's multilingual support. Unite your multicultural workforce from different countries on a single CRM platform. Activate international collaboration. Manage your customer relationships on a global scale.

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Customer Uniqueness Feature

Unify your entire customer portfolio across various applications with ERM CRM. Perform bulk uploads, quickly identify duplicate records, and meticulously maintain data integrity. Enhance customer data quality, ensure accuracy and timeliness, and boost the analytical value of your customer data.

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Why ERM CRM?

With over 20 years of experience, we’ve crafted a CRM platform with unparalleled benefits.

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Our CRM References

Over 300 of our customers have started doing business perfectly with ERM CRM.

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Our CRM Projects

With 500+ projects, our customers have outpaced the competition and grown their businesses.

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Sık Sorulan Sorular

Tüm CRM Çözümleri

Tüm CRM Çözümleri

CRM çözümlerimiz şu an için yerinde (müşteri sunucularında) çalışıyor. 2023 Mayıs ayında Biruni Teknokent tarafından onaylanan projemizin çalışmaları kapsamında, 2024 yılının ilk çeyreğinde müşterilerimize bulut seçeneği de sunacağız.

Kendi lokasyonunuzdaki bir sunucu üzerine kurabileceğimiz gibi kiralama yaptığınız sanal sunucu üzerinde de çalıştırabiliriz. 2024 ilk çeyreğinde Erm CRM çözümlerini bulut tabanlı bir yapıya taşıyoruz. O zaman isteyen müşterilerimiz kendi taraflarında herhangi bir sunucu yatırımı yapmadan çözümlerimizi hemen kullanmaya başlayabilirler.

Erm CRM çözümlerini farklı kılan özellikler şunlardır:

Özelleştirilebilirlik: Erm CRM çözümleri, kullanıcıların kendi CRM modüllerini tasarlayabilmesine olanak tanır. Seçilebilir hazır çözüm ve süreçler sayesinde müşteriler, ihtiyaçlarına uygun özelleştirilmiş CRM çözümleri oluşturabilirler. Bu çözümler, tek bir platform üzerinde entegre bir şekilde çalışır.

Tecrübe ve Rehberlik: 20+ yıllık CRM alanındaki deneyimimizle müşterilerimize yol gösteriyoruz. Sadece güçlü çözümler sunmakla kalmıyor, aynı zamanda geniş kapsamlı CRM proje geliştirme uzmanlığına sahibiz. Bu sayede CRM projeleriniz başarılı olma yolunda daha güçlüdür.

Entegrasyon Yeteneği: Erm CRM, Türkiye’nin en yaygın ERP uygulamalarıyla çift yönlü hazır entegrasyonlar sunar. Bu entegrasyonlar hazır ve güçlüdür, bu da demek oluyor ki CRM çözümleri ve ERP fonksiyonları hızla birleştirilip kullanılabilir. Bu, muazzam bir sinerji ve iş verimliliği yaratır.

ERM CRM modüler bir yapıya sahiptir. 100’den fazla hazır çözümünü, süreçlerini ve özelliklerini şirket ihtiyacınıza göre bir araya getirerek, kendi çözümünüzü hızlı ve kolay bir şekilde uyarlayarak oluşturabilirsiniz. Bu, adeta Lego parçalarını bir araya getirir gibidir.

Evet, kullanıcıların masaüstü uygulamalarında herhangi bir kurulum yapmasına gerek yoktur. Tüm kullanıcılar çevrimiçi oldukları her yerden ve her zaman Erm CRM çözümlerine erişebilirler.

3 kullanıcılı bir KOBİ’den 10 bin kullanıcılı büyük işletmelere kadar ERM CRM çözümleri her büyüklükte şirket ve her sektör için uygundur. ERM CRM çözümlerinin ölçeklenebilme yeteneği oldukça güçlüdür. Ayrıca, stres testlerinden başarıyla geçmiş olup yoğun kullanımlara karşı herhangi bir performans sorunu yaratmayacak ölçüde sağlam teknolojik altyapıya sahiptir.

ERM CRM çözümlerinin en önemli farklılığı şirketlerin özel ihtiyaçlarına göre seçilebilir ve tasarlanabilir olmasıdır. Şirketler ihtiyaç duydukları çözümleri seçerler ve seçtikleri çözümler kadar ödeme yaparlar. Bununla birlikte, bazı çözümler vardır ki etkili çalışabilmeleri ve güçlü iş çıktıları üretebilmeleri için diğer çözümlerle entegre çalışırlar. Bu durumlarda müşterilerimize bu tür çözümleri birlikte satın almalarını önemle tavsiye ederiz.

Kesinlikle. Müşterilerimize desteğimiz çözümlerimizi satın aldıktan sonra kesintisiz bir şekilde devam eder. Ürünlerimiz ve çözümlerimizin 20+ yıldır arkasındayız. Müşterilerimiz ERM CRM çözümlerinden kesintisiz yararlanmanın güvenini ve rahatlığını yaşarlar.