Pudo CRM Project

End-to-End Automation from Sales to Technical Service

Project Summary

Project Title	Detail
Brand Name:	Pudo
Firm Sector:	Logistic
Subject:	Sales & Technical Service Automation
Project Year:	2022

End-to-End Automation Project from Sales to Technical Service

Pudo, an innovative initiative to establish a “Smart Shipping Network” across Turkey, has integrated its business processes from sales to technical service management with the ERM CRM platform, enabling management from a single location. Here are the successful operations implemented as part of this continuously developing project:

A bulk upload of potential locations is conducted and then assigned as opportunity records to the sales teams.

Sales teams’ visit schedules and tasks are tracked within ERM CRM.

Sales teams manage their opportunities through the ERM CRM platform.

The entry and approval of field contracts made with agreed-upon locations are managed end-to-end in the system.

Requests for the installation of technical devices and the dispatch of technical service to the location are managed through ERM CRM.

The end-to-end management of customer notifications and complaints received by the call center is handled effectively.

The assignment of technical service teams for resolving complaints and the management of all steps related to the issue resolution are executed and tracked through ERM CRM.

Customized Solutions

Contact Management
Location Management
Activity Management
Plans - Tasks
Sales Opportunity Management
Quote Automation
Contract Automotion
Device Management
Complaint Management
Faulty Devices Management
Periodic Maintenance Management
Technical Service Management

Pudo's call center is delighting customers with ERM CRM.

Complaints about Pudo's smart cargo boxes, located in various locations, received from cargo company personnel and end-users are fully managed and tracked through the ERM CRM platform.

Strong integrasyon

Pudo’s applications have been integrated with ERM CRM. Customer representatives can perform transactions on Pudo’s main system through ERM CRM.

Complete automation

The caller’s information and past transactions are automatically displayed for the customer representative.

Complaint categories

Detailed record forms have been designed for data analysis. A complaint tree structure allows for the creation of specific workflows for each type of complaint.

Customized workflows

All workflows are orchestrated from start to finish and monitored with real-time alerts and reminders. Progress is visualized on interactive dashboards.

"Pudo has revolutionized the delivery industry in Turkey by creating a powerful 'Smart Delivery Network.' With ERM CRM as our strategic partner, we have streamlined our operations, from sales to service, to deliver exceptional customer experiences.

Our sales teams are now more efficient, closing deals faster, and our technical support is quicker than ever. Integrating our call center with ERM CRM has elevated customer satisfaction to new heights.

This is just the beginning. We're committed to pushing the boundaries of innovation and delivering even greater value to our customers. Together with ERM Information Technologies, we're shaping the future of delivery."

Şaban İren

General Manager