ERM (Extended Relationship Management) Information Technologies (ERM IT) is a technology and CRM software company that has been in the relationship management business since 2002. It offers its customers end-to-end, integrated, and best-in-class CRM solutions.
As ERM IT, we have implemented over 500 successful CRM projects in many different sectors, ranging from 3 to 10,000 users. 300+ satisfied customers have grown their businesses, strengthened their customer relationships, and made their lives easier with our #1 CRM solutions.
The XRM CRM product was launched, gaining attention with its Contact Management and Activity Management features.
2002
Electronic Marketing functions were added, and the new release was enhanced with Planning, Email/Fax, and Document Management features.
2004
The CRM program achieved comprehensive functional depth with the addition of Service Management, Proposal Automation, and Opportunity Management.
2005
The 100% web-based CRM solution, smartClick, delivered an experience that exceeded customer expectations with its brand-new features. Several new functions were added, including database support, personalization, advanced reporting, detailed processes, and ready-made reports.
2007
With the addition of web services, multi-language support, dealer/service center integration, self-service application, mobile application, and various integrations, smartClick has achieved a depth of solutions that can compete with global companies.
2010
An office was opened at the R&D centre to develop the next generation of CRM solutions.
2023
CRM solutions previously offered on-premises began to be offered to customers cloud-based (public and private cloud).
2024
+ Happy Customer
+ User
+ Project
+ % Satisfaction
As ERM Information Technologies, we aim to be the first company to come to mind regarding CRM software in Turkey within five years and be the most suitable, sought-after, and preferred solution for Turkey’s CRM needs.
In 10 years, we envision ERM Information Technologies as a global technology leader, pioneering new concepts and technologies in relationship management. Our growth strategy includes expanding our sales network, particularly in Europe and the USA.
We provide companies of all sizes and industries with the No. 1 CRM solutions, which are compatible with the latest technologies and suitable for all types of needs.
Our all-in-one and integrated CRM platform is designed with a customer-centric approach. Our main mission is to make our customers’ lives easier, help them grow their businesses, and strengthen their customer relationships.
With over 20 years of experience, we’ve crafted a CRM platform with unparalleled benefits.
Discover
Over 300 of our customers have started doing business perfectly with ERM CRM.
Discover
With 500+ projects, our customers have outpaced the competition and grown their businesses.
DiscoverFeel free to contact us. We’re here to provide the best solutions for your needs and answer any questions.
Working hours 9:00 – 18:00 on weekdays
